The easiest and quickest way to speak to us is though the live chat - just click the speech bubble in the bottom right corner of your browser to speak with a customer service assistant.
The live chat is open 10 - 6pm Monday to Friday. If you leave a message at the weekend, we will reply at the next available opportunity.
Customer Help: firstname.lastname@example.org
Email customer service is open 10am - 6pm Monday to Friday.
Estimated delivery times:
UK: We can deliver as fast as the same day. There are various options at checkout.
Europe: 3 - 5 Business Days
Rest of the World: 3 - 7 Business Days
Christmas last posting dates:
Christmas Super Saver 2-3 Working Day Delivery: Tuesday 20th December
Royal Mail 2nd Class Signed For: Tuesday 20th December
Royal Mail 1st Class Signed For: Wednesday 21st December
UK Next Day and Same Day Delivery: Friday 23rd December
For other destinations, please search for your country.
We accept both domestic and international orders. All orders are shipped via Royal Mail with the service you selected. Postage is calculated based on the weight of your total order and will be added to your basket before you checkout. If you are in urgent need of an item, please contact us before placing your order and we will do our best to assist.
Collect from store:
If you would like to collect your order from our Dalston store please speak to a customer service assistant before placing your order.
Christmas returns policy:
We're extending our returns policy for Christmas - any orders made in December will be eligible for return until at least 8 January, 2017.
We will refund all items that are returned in saleable condition within 14 days. Items returned after this period will not be accepted. All returns must be accompanied by your invoice or receipt and online returns can take up to 5 working days to process once received back.
Unit 3, 32 Indigo Mews
We always endeavour to offer our customers the best price available, so will be happy to price match the full price items of our UK competitors.
56 Stoke Newington Road
London Store Opening hours:
Mon - Fri: 12pm - 7pm
Sat: 11am - 7pm
Sun: 12pm - 5pm